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| Helpdesk Analyst (Overnight Shift) | Full Time Regular | posted 11.24.09 | |||
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Primary responsibilities of position: • Responds to telephone calls, email and personnel requests for technical support. • Provides 1st and 2nd level support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Documents, tracks and monitors the problem to ensure a timely resolution. • Perform daily/weekly server maintenance duties • Relies on instructions and pre-established guidelines to perform the functions of the job. • Work without immediate supervision but will report to a supervisor or manager. Specific experience / skills required: • Previous Help Desk, PC/Desktop and Server support responsibilities • MCSE certified or at least 3 years experience support Windows Server environment • Cisco VPN support experience (preferred) • Good knowledge of Windows XP/2000/NT • Knowledge of Unix (preferred) • Good interpersonal and communication skills are essential. • Must be reliable and be able to work independently Any unsolicited resumes that are received via email, FAX, or other method will become the property of Eclipsys Corporation and no fees will be paid unless the recruiting agency/recruiter (i) is approved to work with Eclipsys pursuant to a valid contract, and (ii) contacts the corporate recruiter and obtains the corporate recruiter’s permission to work on such search. |
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